Privacy Policy and Data Protection

Effective date: October 13th, 2024
Last updated: March 19th 2026

Welcome to our Privacy Policy and Data Protection page. At Monica E. Riva, we take your privacy seriously and are committed to protecting your personal data. Whether you’re exploring our services, engaging with content, booking a clarity call, or enrolling in a coaching program, we handle your information responsibly.

Who We Are

Our website address is: https://www.monicaeriva.com

Contact Information

Monica E. Riva Tegna, Switzerland Email: hello@monicaeriva.com

b) Comments

When you leave a comment on this site, I collect the information in the comment form, your IP address, and browser user agent string to help detect spam.
Legal basis: Legitimate interests (keeping the site secure and spam-free).

What Data I Collect

We collect personal data in the following ways:

  • Contact forms and booking forms — name, email address, and business information you provide when booking a clarity call or enquiring about our services
  • Program enrollment — name, email address, and payment information when you purchase a coaching program
  • Email opt-ins — name and email address when you sign up for a free resource, guide, or newsletter
  • Comments — name, email address, IP address, and browser details when you leave a comment on our site
  • Cookies — browsing data collected automatically when you visit our site

How We Use Your Data

We use your data to:

  • Respond to enquiries and booking requests
  • Deliver coaching programs and related materials
  • Send you emails, updates, and resources you have opted in to receive
  • Process payments securely through Stripe and PayPal
  • Improve our website and services
  • Detect and prevent spam

Third Party Tools and Platforms

To deliver our services, we use the following third party tools which may store or process your data:

  • GetResponse — email marketing and automation
  • Stripe — secure payment processing
  • PayPal — secure payment processing
  • FEA Create / Systeme.io — community platform, booking system, and checkout
  • Zoom — live coaching calls and group sessions
  • Vimeo — video content delivery
  • Google Drive — document storage and collaboration for program participants
  • WordPress / HostGator — website hosting and management

We ensure that all third party providers comply with relevant data protection laws. Some providers may be located outside Switzerland. Where this is the case, we take steps to ensure your data is handled with appropriate safeguards.

Cookies

  • Commenting Cookies — when you leave a comment, you may choose to save your name, email, and website in cookies for one year
  • Login Cookies — if you log in, cookies will save your login and display preferences for up to two days
  • Editing Cookies — when you edit or publish a post, a temporary cookie records the post ID and expires after one day

You can manage cookies through your browser settings, but note that some features may not work if cooki

Embedded Content

Some pages on this site include embedded content from other websites such as videos or images. These external sites may collect data about you, use cookies, or track your interaction with their content.

 

Marketing Consent

By providing your email address, you consent to receive updates, resources, and program information from us. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@monicaeriva.com.

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How Long We Retain Your Data

  • Comment data is stored indefinitely to help us recognize and approve future comments
  • Program participant data is retained for the duration of the program and for a reasonable period afterward for legal and administrative purposes
  • Email subscriber data is retained until you unsubscribe or request deletion

Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, except where we are required to retain it for legal reasons
  • Withdraw marketing consent at any time
  • Request your data in a portable, commonly used format
  • File a complaint with a data protection supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us at hello@monicaeriva.com.

Results Disclaimer

The testimonials, results, and examples shared on this website and in our programs reflect individual experiences and are not guaranteed. Results will vary depending on your effort, experience, background, and individual circumstances. Nothing on this website constitutes a guarantee of specific results.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected in the Last Updated date below.

Effective Date: October 13, 2024

Last Updated: March 19, 2026

Please note: This privacy policy has been written in good faith but does not constitute legal advice. If you have specific legal concerns about data protection compliance, we recommend consulting a qualified legal professional familiar with Swiss and international data protection law.